About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

The Venue

Deeply rooted in its community and alive with creativity Whitley Bay Playhouse blends rich heritage with a modern theatrical experience. Following a £8.5 million transformation, the venue offers a 638‑seat auditorium, stylish bars and welcoming social spaces, all overlooking the sea. It is proudly a cultural cornerstone of the Northeast coast.

About the Role

You will make it your mission to deliver a welcoming and seamless customer experience at the Playhouse Whitley Bay, supporting the Box Office Manager in driving ticket sales, engaging audiences, and ensuring every visitor’s journey—from enquiry to curtain call—is efficient, professional, and memorable, with flexibility to support wider venue operations where required.

What we can offer

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

Key Responsibilities:

• Delivering an exceptional box office experience by selling tickets in person and via phone, providing knowledgeable guidance, and responding to all customer enquiries and complaints across multiple channels.

• Supporting the Box Office Manager in the smooth day-to-day running of the function, ensuring service levels are met and operations remain efficient at all times.

• Managing event-day responsibilities, including liaising with customers, promoters, and internal teams to ensure seamless delivery of concerts and performances.

• Handling financial processes accurately, including reconciling daily transactions, reporting discrepancies, and authorising refunds in line with company guidelines.

• Maintaining ticketing operations through the AXS system, including event set-up, sales management, batch ticket printing, and providing sales insight to promoters as required.
  

We are looking for someone with:

• Proven experience working in a supervisory or customer-facing role, confidently engaging with colleagues at all levels and building strong, collaborative relationships.

• Excellent communication skills across written, telephone, and face-to-face interactions, with a professional and well-presented approach.

• A strong track record in customer service and sales, combined with high attention to detail and a commitment to delivering quality outcomes.

• Solid administrative capability, including proficiency in Microsoft Word and Excel, with the ability to manage tasks accurately and efficiently.

• A proactive, self-motivated mindset with the ability to work independently and use initiative, alongside experience with ticketing systems such as AXS, Ticketmaster, or Eventim being advantageous.
  

Recruitment Process Outlined:

• 1st Stage- Intro Call with Talent Team

• 2nd Stage- Interview Venue Team

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.