LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and centre through our white-label approach.

Our network of 400 venues worldwide, hosting 20,000 events and entertaining 200 million guests each year, is powered by our depth of expertise and level of execution across every component—feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking—of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Senior Supervisor VIP & Events is responsible for overseeing the overall operation and service delivery within VIP areas, ensuring a high-quality experience for guests while maintaining alignment with organizational standards, protocols, and strategic objectives. This role involves coordinating teams, supporting operational planning, and acting as a key point of contact for internal stakeholders.

WHAT WE CAN OFFER

At Legends Global Iberia, we excel at creating unforgettable experiences, and we want our People to enjoy the same level of care. That’s why we reward your dedication with benefits that matter:

- 🧒❤️ Childcare vouchers to make family life a little easier

- 🧑 ⚕️ 👩 ⚕️ a comprehensive health insurance with Aegon to keep yourself and your loved ones covered

-⚽ 🎾 company support to get your game on with your favourite sporting activities and keeping you active

- ☀️ a pension scheme with Generali so your future is just as bright as today

- 🥗 💳 a Pluxee restaurant card to treat yourself to great meals

ESSENTIAL FUNCTIONS

• Supervise day-to-day operations within VIP areas to ensure service standards are consistently met.

• Coordinate with internal departments and external partners to support smooth event execution.

• Monitor staff performance, providing guidance and support as needed to maintain operational efficiency.

• Ensure compliance with company policies, health and safety regulations, and security protocols at all times.

• Assist in the planning, organization, and implementation of VIP services and experiences.

• Handle guest interactions, including addressing inquiries, feedback, or concerns in a professional manner.

• Support incident management processes by escalating issues when appropriate and contributing to their resolution.

• Contribute to continuous improvement initiatives by identifying opportunities to enhance service delivery.

• Maintain accurate records and reports related to operations, staffing, and guest experience.

KEY SKILLS & COMPETENCIES

• Excellent communication and interpersonal abilities.

• Problem-solving mindset with the ability to adapt in dynamic environments.

• Leadership and team management capabilities.

• High level of discretion and professionalism.

• Nice to have: good command of the English language.

INCLUSIVE WORKPLACE

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.