Description:

Olympia is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment.

Olympia is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at https://olympia.co.uk/

Job Purpose:

To provide excellent service to Olympia London clients, guests and stakeholders by installing and servicing all connectivity and technology service requirements purchased from Event IT.

When required to provide overflow support the corporate users via the IT Help Desk. Handling all incidents and tickets submitted and requested such as desktop support, IT connectivity, telephony, profile, password and file access issues.

Key Responsibilities

• Mark up show and event plans

• Produce Labels

• Show and event cabling; install cabling including termination, jumpering & testing.

• Provide equipment as ordered.

• Distribution of Port information

Event Support

• Provide support for telephone services throughout the tenancy period.

• Provide data connectivity assistance and first line support throughout tenancy period.

• Recording, communicating, and escalating all appropriate tickets.

Post Event

• Recover equipment after event

• Remove all voice and data cabling from exhibition floors and Organisers offices.

• Remove all jumpering

• Collect any equipment as required.

General

• Provide assistance to colleagues and management where necessary.

• Ensure that all work areas/offices are always kept in order.

• Ensure that all Health & Safety regulations are followed.

• Ensure that all equipment used comply with the Company’s Health and Safety standards.

Key deliverables

• Ensure that all Event Management, Organiser Exhibitor’s and Guest requests are met in line with company procedures.

• Effectively and efficiently allocate the appropriate resource to the event calendar and any other scheduled activities. Answer IT technical support calls and log them as incidents with the service desk.

• If required to, provide additional desktop support – pc/laptop builds, printers, ad hoc software installs, patching network cables etc. To provide both remote and on-site support of the above.

• Create and administer user accounts in Active Directory

• Make telephone configuration changes. Install/Fix of internal telephones.

• To assist in office moves of IT equipment.

• To create purchase orders and help with orders of IT equipment.

Skills & Experience

• Ideally you will have at least 2 years’ experience in a similar role.

• Cabling and terminating

• Patching

• Cisco Networking, CCNA (desirable)

• Wireless technologies and support

• Customer Service

• Health and Safety awareness

Abilities:

• Excellent client communication skills

• Ability to work under pressure

• Ability to negotiate a win / win outcome

• Excellent customer service skills and creative problem solving

• Person Specification:

• Customer-focus

• Ability to work alone

• Smart bearing and appearance

• Team player

• Flexibility

• Punctuality

• Ability to work evening and weekend shifts

The following contract is applicable to this role

You will work an average of 42.5 hours per week in accordance with an agreed shift pattern. You will be expected to work two weekends per month and will not be paid overtime. You will instead receive a day for day off in lieu per month although this is not guaranteed and depends on the needs of the business.

You may also be expected to work over and above the working pattern outlined above, for example additional weekends and hours during the week. In these cases, you will be given additional time off depending again on the business needs.

Sustainability Responsibilities:

• Continuously improve your knowledge of Olympia Events’ sustainability programme - the ‘Grand Plan’. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives

• Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change

Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business.

Olympia Events is committed to Equality, Diversity and Inclusion and excepts all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over according to the changing needs of the business.