Olympia Events is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment.

Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at https://olympia.co.uk/

Key responsibilities

As Assistant Retail Manager, you will assist in the smooth running of the Food and Beverage Department, ensuring service standards are maintained and control systems are adhered to. Ensuring the facility is operated efficiently and in line with budgets whilst maintaining the highest standards of customer service.

Responsibilities Include:

• Support the Head of Retail & Beverage Operations in delivering KPIs, budgets, sales growth, and overall department efficiency.

• Lead retail operations, ensuring compliance, stock control, event readiness, accurate purchasing/invoicing, and effective coordination with internal and external teams.

• Manage, motivate, and develop the casual workforce, supporting recruitment, training, performance, and engagement.

• Champion operational systems and improvements, including Oracle ePOS reporting, digital signage enhancement, and waste‑reduction initiatives (Guardians of Grub).

• Oversee departmental administration while ensuring high standards of health, safety, food hygiene, and customer experience

About you

• Self‑motivated, proactive, and able to meet deadlines while staying calm and effective under pressure.

• Proven experience in a similar role, ideally within the entertainment or leisure industry, with solid knowledge of current health and food safety regulations.

• Strong interpersonal skills with the confidence to make sound decisions, think critically, and maintain high attention to detail.

• Experienced in managing, training, and developing successful teams, with a track record of delivering training and leading development initiatives.

• Career‑driven and flexible, willing to work outside standard hours including evenings and weekends.

Sustainability Responsibilities:

Continuously improve your knowledge of Olympia Events’ sustainability programme - the ‘Grand Plan’. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives

Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change

Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business.

Olympia Events is committed to Equality, Diversity and Inclusion and excepts all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over according to the changing needs of the business.